Frequently Asked Questions
For post-conference support, please contact Leslie Valdivia at firstname.lastname@example.org
What is my login info?
Login to the conference site using the email you registered with and the following password: Aces2020
How do I access the sessions?
You should have received a confirmation email with detailed instructions and a link directing you to the login area for the virtual platform.
Alternatively, you can access any of the sessions by clicking “Agenda & Program” in the top menu bar. From there, click on any session title and then the “View Session” button. You will be able to access the session 15 minutes prior to its start time.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions are being recorded and all registrants will have access at the conclusion of the conference. The recordings will be posted 3-5 business days after the live session takes place. Accessing them will be the same as how you logged in for the live programs on the virtual platform, but you now can view at your convenience.
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers, first check to make sure your speakers are not muted or turned off.
The slides are not loading / I cannot see the slides / other technical issues:
Please ensure your device meets hardware, software and bandwidth requirements.
Please take the following steps well in advance of the conference start:
- Step 1: Perform a browser test (CLICK HERE)
- Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11
IP Addresses and Ports to Allow for HTML5: 220.127.116.11 port 80, 443 (web and audio) 18.104.22.168 port 80, 443 (web and audio) 22.214.171.124 ports 80, 443 (web and audio) 126.96.36.199 ports 80, 443 (web and audio) 188.8.131.52 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended as WiFi signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection which gives a consistent signal and consistent bandwidth, altogether providing a better viewing experience. Audio (sound) is projected through your computer speakers, so be sure your computer is equipped with speakers so you can hear the presenters.
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Please visit our FAQs page.
Optimal Browser Note
For optimal use, please only use Mozilla Firefox or Google Chrome. Internet Explorer 11 is not compatible with this virtual platform.